Identity Rejection Reasons

USD-1

USD-2

AED

The KYC process may also includes,

Database Verification (validates PII against voter, telco, utility or credit databases)

AML Screening, including

PEP / HIO report

Watchlist / Sanctions report

Adverse Media Report

The following failures will cause the customer to be rejected. The same will be passed to partners in the webhook updates.

Error Code	Reason
`id_check_failure`	The document failed verification analysis. This could occur due to blurry photos, obscured data, missing data, or other compliance check failures.
`duplicate_person_check_failure`	The customer has already signed up for the service via your application.
`id_quality_check_failure`	The image of the document is too blurry to extract information or perform face recognition.
`id_barcode_check_failure`	The barcode on the back of the document could not be properly read.
`id_expiration_check_failure`	The ID is expired.
`id_double_side_check_failure`	The ID is double sided, but only one side of the ID was provided.
`id_type_allowed_check_failure`	The document is not a supported document. Supported documents include Driver's License, National ID, Passport, Passport Card, PR Card, Visa, or Work Permit.
`id_country_allowed_check_failure`	The document is not from a supported country. For example, U.S. customers must use a U.S. form of ID.
`selfie_check_failure`	The selfie images are too blurry, not the correct facial angles, too light, too dark, or cannot be matched to the photo on the provided government ID.
`database_check_failure`	A match for the customer’s name, address, date of birth, or SSN cannot be found in any of the government databases. Databases searched include Telco, Credit, Voter, and Utility database.
`pep_check_failure`	If the individual is a known Politically Exposed Person (PEP), they may show up on this AML report.
`media_check_failure`	If the individual shows up on Adverse Media, they may appear in this AML report.
`watchlist_check_failure`	If the individual is on a known government or international watchlist or sanctions list, they may appear in this report.

Additional documents such as Bank Statement from last 90 days and Utility or Telephone Bill can be requested if an issue occurs with validating the Date of Birth (DoB) or address.